01 / GOAL & CONTEXTWhat needed to be solved
Show a repair service website where a customer picks an appliance, describes the problem and forms a technician request.
Appliance Repair Co. is an English-language service business concept. Someone with a broken appliance needs to know quickly whether they are covered and pass on details without a long call.
02 / UX & STRUCTUREHow the user experience is structured
A request-first flow: choose the appliance, describe the problem, check the service area by ZIP code, review the draft request, with a mobile interface that works like an app.
- Hero with the request flow
- Appliance list
- Service area check
- Warranty claims
- FAQ
- Contacts
03 / CONVERSION JOURNEYFrom first impression to conversion
- 01
Choose the appliance
- 02
Describe the problem
- 03
Check the service area
- 04
Review and send the request